top of page


Welcome to my website. If you continue to browse and use this

website, you are agreeing to comply with and be bound by the

following terms and conditions of use, which together with the

privacy policy govern Psychologist Farnham’s relationship with you

in relation to this website. If you disagree with any part of these

terms and conditions, please do not use this website.

The terms ‘Psychologist Farnham’ or ‘Psychologist’ or ‘I’ or ‘your

therapist’ or ‘my’ refers to the owner of the website. The term ‘you’

or ‘client’ refers to the user or viewer of our website. The registered

office address is:

The Natural Therapy Clinic, 1 Carlton Yard, Victoria

Road, Farnham, Surrey, GU9 7RD.


‘Live’ therapy refers to email therapy and coaching, telephone

therapy and coaching, skype therapy and coaching and live chat

therapy and NLP coaching sessions.


1. General

The use of this website is subject to the following terms of use:


1.1 The content of the pages of this website is for your general

information and use only. It is subject to change without notice.


1.2 Neither I nor any third parties provide any warranty

or guarantee as to the accuracy, timeliness, performance,

completeness or suitability of the information and materials

found or offered on this website for any particular purpose. You

acknowledge that such information and materials may contain

inaccuracies or errors and I expressly exclude liability for any such

inaccuracies or errors to the fullest extent permitted by law.


1.3. Your use of any information or materials on this website is

entirely at your own risk, for which I shall not be liable. It shall

be your own responsibility to ensure that any products, services

or information available through this website meet your specific



1.4. This website contains material which is owned by or licensed

to the Psychologist. This material includes, but is not limited to,

the design, layout, look, appearance and graphics. Reproduction

is prohibited other than in accordance with the copyright notice,

which forms part of these terms and conditions. All trademarks

reproduced in this website, which are not the property of, or

licensed to the operator, are acknowledged on the website.


1.5. Unauthorised use of this website may give rise to a claim for

damages and/or be a criminal offence.


1.6. From time to time, this website may also include links to

other websites. These links are provided for your convenience to

provide further information. They do not signify that I endorse the

website(s). I have no responsibility for the content of the linked



1.7. Your use of this website and any dispute arising out of such use

of the website is subject to the laws of England, Northern Ireland,

Scotland and Wales.


1.8 You may view, download for caching purposes only, and print

pages from the website for your own personal use, subject to

the restrictions set out below and elsewhere in these terms and



1.9 You must not:

(a) republish material from this website (including republication on

another website);

(b) sell, rent or sub-license material from the website;

(c) show any material from the website in public;

(d) reproduce, duplicate, copy or otherwise exploit material on the

Psychologist’s website for a commercial purpose;

(e) edit or otherwise modify any material on the website;

(f) redistribute material from this website except for content

specifically and expressly made available for redistribution (such as a



2. Acceptable use

You must not my website in any way that causes, or may cause,

damage to the website or impairment of the availability or

accessibility of the website; or in any way which is unlawful, illegal,

fraudulent or harmful, or in connection with any unlawful, illegal,

fraudulent or harmful purpose or activity.

You must not use my website to copy, store, host, transmit, send, use,

publish or distribute any material which consists of (or is linked to)

any spyware, computer virus, Trojan horse, worm, keystroke logger,

rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection

activities (including without limitation scraping, data mining, data

extraction and data harvesting) on or in relation to my website

without my express written consent.

You must not use my website to transmit or send unsolicited

commercial communications. You must not use my website for

any purposes related to marketing without my expressed written



3. Your promises to us


3.1 You confirm that:

i) You are over 16 years of age.

ii) All information and details provided by You to the

Psychologist are true, accurate and up to date in all respects

and at all times.

iii) You will comply with these Terms including, without

limitation, the restrictions relating to acceptable use set out in

the code of conduct section below.


3.2 You agree to compensate Me from any claim or damages

(including any legal fees in relation to such claim or damages)

made by a third party in respect of any matter in relation to

or arising from Your use arising from any breach or suspected

breach of these Terms by You or Your violation of any law or

the rights of any third party.


4. The Psychologist’s legal obligations and limits

on liability


4.1 While the Psychologist has taken every care in compiling this

Site (which is based on clinical information and uses standard clinical

tests), You acknowledge that the information contained on this

Site does not constitute medical or professional advice. This site is

provided for information purposes only and all content and services

on this Site are provided on an ‘as is’ and ‘as available’ basis. The

Psychologist does not make any promises to You in respect of the Site

or its content.


4.2 Any decision made or action taken by You on the basis of

information provided on or via the site is at your sole discretion

and risk. You should seek appropriate professional advice before

acting (or not acting) in reliance on any information contained in

or accessed through this Site. So far as is permissible by law, the

Psychologist does not accept any liability to any person relating to

the use of this Site.


4.3 While the Psychologist will use all reasonable endeavours to

correct any errors or omissions in the content as soon as practicable

once they have been brought to her attention, She does not promise

that the site will be available uninterrupted and in a fully operating

condition nor that the information on and provided via the Site will

be free from errors or omissions. The Psychologist shall not be liable

for any failure or suspension of the site, or for termination of access

to the Site or access to Site content.


4.4 Due to the fact that many technical aspects of the Site and

the content provided is supplied by or otherwise dependent on

third parties, the Psychologist is not responsible for the accuracy,

suitability, reliability, completeness, performance, satisfactory

quality, fitness for a particular purpose, or freedom from viruses,

or other harmful programs of the content contained in or accessed

through this Site.


4.5 The Psychologist will not be liable for indirect losses which are a

side effect of the main loss or damage and which are not reasonably

foreseeable by You and Me at the time of entering into these Terms,

for example loss of profits or loss of opportunity.

Additional terms of use that apply to the Online

Therapy and NLP Coaching ‘live’ service

The following additional terms are only relevant and applicable

where You choose to access Live (email, telephone, skype, live chat).

Therapy and Coaching


Consent by Members to use the LiveTherapy services

The Client will be required to confirm that they have considered

and accepted these terms before the first LiveTherapy consultation.

The Client is encouraged to seek clarification on any of the following

terms that they are unclear about.


Duty of confidentiality


All therapy and coaching that are accessed via Psychologist Farnham

is under a strict duty of confidentiality to clients that the Psychologist

works with. This duty is the same as would be expected between a

clinician and a patient relationship in an NHS or private setting. This

duty does not provide for absolute confidentiality if the Psychologist

considers the client to be a risk to themselves and or others. In

addition, part of the quality of the service offered by Psychologist

Farnham is that the Psychologist is supervised by experienced

professionals. That supervision and support of the Psychologist will

involve discussing certain details of the material from sessions with

clients to ensure the provision of a quality service.

Anonymity in the therapy setting

Private clients: private clients accessing LiveTherapy services via

Psychologist Farnham can determine at initial consultation how

much information about their ‘real’ identity they wish to share. The

Client can agree with the Psychologist that they be referred to just by

their username.


Sharing information with your Psychologist


Your Psychologist will only be able to assist you with those issues

that You choose to share in the therapy session, however, the

Psychologist cannot take any responsibility for alleged failure to take

action on information that You have not provided.


Contact arrangements for the Psychologist


The client can contact the Psychologist via the email or telephone

from the details on the Contact page of the Site. The Client will not

be given access to any personal contact details of the Psychologist.

Should telephone contact be part of the therapy arrangement, this

would be negotiated between You and the Psychologist.


Risk or crisis situations


If the Psychologist identifies a real or perceived emergency situation

in the course of a therapy session where the client or another person

is identified (in the Psychologist’s opinion) as being at risk of harm

then the Psychologist will take steps that believed to be reasonable

to reduce the risk of harm. Due to the nature of the service (a remote

service with limited access to the real identity of the Client) this will

be usually limited to:

personal details (name, date of birth, address, telephone

number) so that contact with local emergency services can be

made for assistance.

i) Asking the Client if they are willing to provide

location where they are who could be summoned for support.

be facilitated.

ii) Asking the Client if there is another adult in the

iii) Requesting GP details so that continuity of care can

iv) In extreme circumstances calling the police or other

emergency services for assistance.


Assistance will be limited to what can reasonably be offered from a

remote connection and whilst the Psychologist will operate in good

faith to do what they can to improve the situation, the Psychologist

cannot accept any responsibility for any harm that may follow.


Record keeping of therapy sessions


The Psychologist will keep short narrative factual records of each

therapy session. These notes will be stored online on a secure

server. The notes will be stored using the Client’s user name or name

they would wish to be referred to, as the identifier.

The purpose of the record is to act as an aide memoire of the key

points of the session and to assist the preparation of update reports

for those that have referrers. It will not be a narrative account of the

full session.


Clients will have the opportunity to add their own comments to

the session record but not to request a change of the Psychologist’s

record. However any factual errors in the Psychologist’s record can

be noted by the Client in the record they make. The Psychologist is

informed of obligations under the Data Protection Act 1998, Access

to Medical Reports Act 1988 and any other applicable data protection



Fee arrangements


You agree that you will pay your fees 48 hours prior to your online

coaching or therapy appointment, at the rate as set out on the

Website at the time.


In the event that a session fails due to technical issues created by

or in the control of the Psychologist then the session fee will be

refunded or a further session will be booked at no charge.

In the event that a session fails due to technical issues outside the

control of the Psychologist (eg as a result of failure of IT /broadband

connection for the Client) then no refund will be payable.

The Psychologist cannot accept any liability to the client in respect

of any LiveTherapy session save as expressly set out in this fee

arrangements clause above.




If a session is cancelled by the member up to 48 hours before the

time the session is due to start (GMT), it will not be charged for. If the

session is cancelled with less than 48 hours notice, half of the session

fee will be paid by the Client. If the Client does not attend the session,

the full session fee will be charged.


You are able to make 2 cancellations without incurring a charge at

less than 48 hours’ notice.


Additional cancellations will incur an administrative fee which is half

of the session fee, regardless of notice given.


bottom of page