TERMS & CONDITIONS
Welcome to my website. If you continue to browse and use this
website, you are agreeing to comply with and be bound by the
following terms and conditions of use, which together with the
in relation to this website. If you disagree with any part of these
terms and conditions, please do not use this website.
The terms ‘Psychologist Farnham’ or ‘Psychologist’ or ‘I’ or ‘your
therapist’ or ‘my’ refers to the owner of the website. The term ‘you’
or ‘client’ refers to the user or viewer of our website. The registered
office address is:
The Natural Therapy Clinic, 1 Carlton Yard, Victoria
Road, Farnham, Surrey, GU9 7RD.
‘Live’ therapy refers to email therapy and coaching, telephone
therapy and coaching, skype therapy and coaching and live chat
therapy and NLP coaching sessions.
1.1 The content of the pages of this website is for your general
information and use only. It is subject to change without notice.
1.2 Neither I nor any third parties provide any warranty
or guarantee as to the accuracy, timeliness, performance,
completeness or suitability of the information and materials
found or offered on this website for any particular purpose. You
acknowledge that such information and materials may contain
inaccuracies or errors and I expressly exclude liability for any such
inaccuracies or errors to the fullest extent permitted by law.
1.3. Your use of any information or materials on this website is
entirely at your own risk, for which I shall not be liable. It shall
be your own responsibility to ensure that any products, services
or information available through this website meet your specific
1.4. This website contains material which is owned by or licensed
to the Psychologist. This material includes, but is not limited to,
the design, layout, look, appearance and graphics. Reproduction
is prohibited other than in accordance with the copyright notice,
which forms part of these terms and conditions. All trademarks
reproduced in this website, which are not the property of, or
licensed to the operator, are acknowledged on the website.
1.5. Unauthorised use of this website may give rise to a claim for
damages and/or be a criminal offence.
1.6. From time to time, this website may also include links to
other websites. These links are provided for your convenience to
provide further information. They do not signify that I endorse the
website(s). I have no responsibility for the content of the linked
1.7. Your use of this website and any dispute arising out of such use
of the website is subject to the laws of England, Northern Ireland,
Scotland and Wales.
1.8 You may view, download for caching purposes only, and print
pages from the website for your own personal use, subject to
the restrictions set out below and elsewhere in these terms and
1.9 You must not:
(a) republish material from this website (including republication on
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on the
Psychologist’s website for a commercial purpose;
(e) edit or otherwise modify any material on the website;
(f) redistribute material from this website except for content
specifically and expressly made available for redistribution (such as a
2. Acceptable use
You must not my website in any way that causes, or may cause,
damage to the website or impairment of the availability or
accessibility of the website; or in any way which is unlawful, illegal,
fraudulent or harmful, or in connection with any unlawful, illegal,
fraudulent or harmful purpose or activity.
You must not use my website to copy, store, host, transmit, send, use,
publish or distribute any material which consists of (or is linked to)
any spyware, computer virus, Trojan horse, worm, keystroke logger,
rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection
activities (including without limitation scraping, data mining, data
extraction and data harvesting) on or in relation to my website
without my express written consent.
You must not use my website to transmit or send unsolicited
commercial communications. You must not use my website for
any purposes related to marketing without my expressed written
3. Your promises to us
3.1 You confirm that:
i) You are over 16 years of age.
ii) All information and details provided by You to the
Psychologist are true, accurate and up to date in all respects
and at all times.
iii) You will comply with these Terms including, without
limitation, the restrictions relating to acceptable use set out in
the code of conduct section below.
3.2 You agree to compensate Me from any claim or damages
(including any legal fees in relation to such claim or damages)
made by a third party in respect of any matter in relation to
or arising from Your use arising from any breach or suspected
breach of these Terms by You or Your violation of any law or
the rights of any third party.
4. The Psychologist’s legal obligations and limits
4.1 While the Psychologist has taken every care in compiling this
Site (which is based on clinical information and uses standard clinical
tests), You acknowledge that the information contained on this
Site does not constitute medical or professional advice. This site is
provided for information purposes only and all content and services
on this Site are provided on an ‘as is’ and ‘as available’ basis. The
Psychologist does not make any promises to You in respect of the Site
or its content.
4.2 Any decision made or action taken by You on the basis of
information provided on or via the site is at your sole discretion
and risk. You should seek appropriate professional advice before
acting (or not acting) in reliance on any information contained in
or accessed through this Site. So far as is permissible by law, the
Psychologist does not accept any liability to any person relating to
the use of this Site.
4.3 While the Psychologist will use all reasonable endeavours to
correct any errors or omissions in the content as soon as practicable
once they have been brought to her attention, She does not promise
that the site will be available uninterrupted and in a fully operating
condition nor that the information on and provided via the Site will
be free from errors or omissions. The Psychologist shall not be liable
for any failure or suspension of the site, or for termination of access
to the Site or access to Site content.
4.4 Due to the fact that many technical aspects of the Site and
the content provided is supplied by or otherwise dependent on
third parties, the Psychologist is not responsible for the accuracy,
suitability, reliability, completeness, performance, satisfactory
quality, fitness for a particular purpose, or freedom from viruses,
or other harmful programs of the content contained in or accessed
through this Site.
4.5 The Psychologist will not be liable for indirect losses which are a
side effect of the main loss or damage and which are not reasonably
foreseeable by You and Me at the time of entering into these Terms,
for example loss of profits or loss of opportunity.
Therapy and NLP Coaching ‘live’ service
The following additional terms are only relevant and applicable
where You choose to access Live (email, telephone, skype, live chat).
Therapy and Coaching
Consent by Members to use the LiveTherapy services
The Client will be required to confirm that they have considered
and accepted these terms before the first LiveTherapy consultation.
The Client is encouraged to seek clarification on any of the following
terms that they are unclear about.
Duty of confidentiality
All therapy and coaching that are accessed via Psychologist Farnham
is under a strict duty of confidentiality to clients that the Psychologist
works with. This duty is the same as would be expected between a
clinician and a patient relationship in an NHS or private setting. This
duty does not provide for absolute confidentiality if the Psychologist
considers the client to be a risk to themselves and or others. In
addition, part of the quality of the service offered by Psychologist
Farnham is that the Psychologist is supervised by experienced
professionals. That supervision and support of the Psychologist will
involve discussing certain details of the material from sessions with
clients to ensure the provision of a quality service.
Anonymity in the therapy setting
Private clients: private clients accessing LiveTherapy services via
Psychologist Farnham can determine at initial consultation how
much information about their ‘real’ identity they wish to share. The
Client can agree with the Psychologist that they be referred to just by
Sharing information with your Psychologist
Your Psychologist will only be able to assist you with those issues
that You choose to share in the therapy session, however, the
Psychologist cannot take any responsibility for alleged failure to take
action on information that You have not provided.
Contact arrangements for the Psychologist
The client can contact the Psychologist via the email or telephone
from the details on the Contact page of the Site. The Client will not
be given access to any personal contact details of the Psychologist.
Should telephone contact be part of the therapy arrangement, this
would be negotiated between You and the Psychologist.
Risk or crisis situations
If the Psychologist identifies a real or perceived emergency situation
in the course of a therapy session where the client or another person
is identified (in the Psychologist’s opinion) as being at risk of harm
then the Psychologist will take steps that believed to be reasonable
to reduce the risk of harm. Due to the nature of the service (a remote
service with limited access to the real identity of the Client) this will
be usually limited to:
personal details (name, date of birth, address, telephone
number) so that contact with local emergency services can be
made for assistance.
i) Asking the Client if they are willing to provide
location where they are who could be summoned for support.
ii) Asking the Client if there is another adult in the
iii) Requesting GP details so that continuity of care can
iv) In extreme circumstances calling the police or other
emergency services for assistance.
Assistance will be limited to what can reasonably be offered from a
remote connection and whilst the Psychologist will operate in good
faith to do what they can to improve the situation, the Psychologist
cannot accept any responsibility for any harm that may follow.
Record keeping of therapy sessions
The Psychologist will keep short narrative factual records of each
therapy session. These notes will be stored online on a secure
server. The notes will be stored using the Client’s user name or name
they would wish to be referred to, as the identifier.
The purpose of the record is to act as an aide memoire of the key
points of the session and to assist the preparation of update reports
for those that have referrers. It will not be a narrative account of the
Clients will have the opportunity to add their own comments to
the session record but not to request a change of the Psychologist’s
record. However any factual errors in the Psychologist’s record can
be noted by the Client in the record they make. The Psychologist is
informed of obligations under the Data Protection Act 1998, Access
to Medical Reports Act 1988 and any other applicable data protection
You agree that you will pay your fees 48 hours prior to your online
coaching or therapy appointment, at the rate as set out on the
Website at the time.
In the event that a session fails due to technical issues created by
or in the control of the Psychologist then the session fee will be
refunded or a further session will be booked at no charge.
In the event that a session fails due to technical issues outside the
control of the Psychologist (eg as a result of failure of IT /broadband
connection for the Client) then no refund will be payable.
The Psychologist cannot accept any liability to the client in respect
of any LiveTherapy session save as expressly set out in this fee
arrangements clause above.
If a session is cancelled by the member up to 48 hours before the
time the session is due to start (GMT), it will not be charged for. If the
session is cancelled with less than 48 hours notice, half of the session
fee will be paid by the Client. If the Client does not attend the session,
the full session fee will be charged.
You are able to make 2 cancellations without incurring a charge at
less than 48 hours’ notice.
Additional cancellations will incur an administrative fee which is half
of the session fee, regardless of notice given.